Personalization Service Terms
Personalization service terms and conditions
The personalization service is exclusively available for products where this option is explicitly provided in the relevant product description.
Personalization consists of applying an engraving/hot stamp manually and artisanally directly in the workshop, according to the technical methods and limitations indicated below.
1. Personalization content
The Customer may request the inclusion of a personalized text consisting of a maximum of 8 characters.
Only the following are allowed:
alphabet letters;
numbers. period
Therefore, symbols, punctuation marks, emojis, or other special characters are not allowed.
The text will be reproduced faithfully and exactly as indicated by the Customer at the time of the order. The Customer is therefore required to check the correctness of the entered content with the utmost care before the final confirmation of the purchase.
2. Personalization position
Personalization is performed at a single predetermined point on the product.
For briefcases, personalization is applied on the back of the briefcase, in the position determined by the Seller based on the product characteristics and technical execution requirements.
It is not possible to request the placement of personalization at points other than the one provided.
3. Execution method
Personalization is carried out manually directly in the store.
For this reason, any minimal differences in rendering, alignment, or depth compared to a standardized industrial process do not constitute a defect but rather a characteristic feature of artisanal craftsmanship.
4. Confirmation of personalized order
By requesting personalization, the Customer declares to have read and fully accept these conditions.
Once the order is confirmed, the personalization cannot be modified, canceled, or replaced, except in the case of non-acceptance of the order by the Seller.
5. Exclusion of returns and withdrawals
Personalized products are made at the specific request of the Customer and, by their nature, cannot be returned and are not subject to the right of withdrawal, except in cases provided for by the mandatory applicable legislation regarding legal conformity guarantees.
In any case, the possibility of return, replacement, or refund for errors attributable to the Customer, including, by way of example:
typing errors;
entry of incorrect initials, names, or dates;
incomplete indications or those not complying with the established limits.
6. Payment methods
For orders that include the personalization service, cash on delivery / payment on delivery is not available.
The Seller reserves the right to accept only the advance payment methods made available on the website at the time of purchase.
7. Legal guarantee
The exclusion of returns and the right of withdrawal for personalized products does not prejudice the Customer's rights deriving from the legal conformity guarantee, where applicable.
The guarantee does not cover defects, complaints, or requests arising from incorrect instructions provided by the Customer during the personalization phase.
8. Right to refuse service
The Seller reserves the right not to fulfill personalization requests that are:
non-compliant with the indicated technical limits;
containing inadmissible characters;
unlawful, offensive, infringing on third-party rights, or otherwise contrary to public order or morality.
In such cases, the order may be suspended or canceled according to the methods communicated to the Customer.